Welcome to Cincom SupportWeb®

Global Support Information

For over 50 years, Cincom has served our valued customers, worldwide by providing support and service. We take customer service seriously, as what we learn from working with our customers is often the best source for the continuous improvements we make to our products. It’s an ongoing process to meet new challenges by improving operational and system performance. Our entire organization is committed to providing you with optimal customer support services that will enable you to derive the most value and satisfaction from our products.

Customers can submit support issues through one of three self-service portals(user ID and password required):

  1. SupportWeb (SupportWeb.Cincom.com)
  2. CPQSync Customer Community (cincom.force.com/syncportal)
  3. CPQSync Partner Portal (cincom.force.com/cincomteamsync)

Local email and phone numbers are available as a support channel and are listed in 'How to Contact Support' section below.

For USA customers, please call (+1 from outside the USA if out of local business hours) 1-800-727-3525 for Severity 1 Critical issues. For customers outside of the USA, call your local support office in addition to submitting a case via SupportWeb, CPQSync Customer Community, CPQSync Partner Portal or email.

How to Contact Support

Product Support Contact Normal Support Hours*
CPQSyncEmail:support@cincom.com08:30 - 20:00 (EST/ACT)
 Phone: +1 513 612 2720 or 
 +1 800 727 3525  
Location Support Contact Normal Support Hours*
AustraliaEmail:  level1@cincom.com08:30 - 17:00 (AEDT/AEST)
 phone: +61 288 751 400(excluding NSW public holidays)
 +61 1 800 022 871 
FranceEmail:helpfra@cincom.com09:00 - 18:00 (CET)
 phone: +33 1 53 61 7100 
IndiaEmail:helpna@cincom.com08:30 - 17:00 (EST)
 Phone : +1 513 612 2720 
ItalyEmail:tscitalia@cincom.com9:00 - 13:00 and 14:00 - 18:00 (CET)
 Phone: +39 011 515 4711 
JapanEmail:helpdesk@cincom.co.jp09:00 - 17:00 (JST)
 Phone: +81 3 4530 9775 
United Kingdom(European Support Center) Email: eurotsc@cincom.com09:00 - 17:00 (GMT)
 Phone: +44 162 854 2200(excluding English public holidays)
New ZealandEmail:level1@cincom.com08:30 - 17:00 (AEDT/AEST)
 Phone: +61 288 751 400(excluding NSW public holidays)
 +61 1 800 022 871 
North AmericaEmail:helpna@cincom.com08:30 - 17:00 (EST/ACT)
 Phone: +1 513 612 2720 or 
 +1 800 727 3525  
South America/Email:helpSA@cincom.com08:30 - 17:00 (BRT)
Cincom Systems Para Computadores Ltda