For over 50 years, Cincom has served our valued customers worldwide by providing support and service. We take customer service seriously, as what we learn from working with our customers is often the best source for the continuous improvements we make to our products. It’s an ongoing process to meet new challenges by improving operational and system performance. Our entire organization is committed to providing you with optimal customer support services that will enable you to derive the most value and satisfaction from our products.
For first time users, please click on this link to register.
Once registered, customers can submit support issues through the self-service portals (user ID and password required):
- SupportWeb (SupportWeb.Cincom.com)
Local Emails and Phone Numbers
| Location |
Support Contact |
Normal Support Hours* |
| Australia | Email: support@cincom.com | 08:30 - 17:00 AEST (GMT + 10) |
| France | Email:helpfra@cincom.com | 09:00 - 18:00 (GMT + 2) |
| | phone: +33 1 53 61 7100 | |
| Italy | Email:tscitalia@cincom.com | 9:00 - 13:00 and 14:00 - 18:00 (GMT + 2) |
| | Phone: +39 011 515 4711 | |
| Japan | Email:JapanSupport@cincom.com | 09:00 - 17:00 (JST) (GMT + 9) |
| | Phone: +81 3 4530 9775 | |
| United Kingdom(European Support Center) | Email: eurotsc@cincom.com | 09:00 - 17:00 BST (GMT + 1) |
| | Phone: +44 162 854 2200 | |
| North America & All other locations | Email:helpna@cincom.com | 08:30 - 17:00 (EST) (GMT - 4) |
| | Phone: +1 513 612 2720 | |
| | +1 800 727 3525 | |