Local Customer Support Information


Effective Date: 1 March 2016
For countries not mentioned in the table below, please call the European Support Center in the UK.

Location Support Contact Normal Support Hours*
AustraliaEmail:  level1@cincom.com08:30 - 17:00
 phone: +61 2 8875 1400 
 +1 800 022 871 
FranceEmail:helpfra@cincom.com09:00 - 18:00
 phone: +33 1 53 61 7100 
IsraelEmail:suptau@post.tau.ac.il08:00 - 18:00
 Phone : +97 236 408 053 
ItalyEmail:tscitalia@cincom.com9:00 - 13:00 and 14:00 - 18:00
 Phone: +39 011 515 4711 
JapanEmail:info_csj@cincom.co.jp08:30 - 17:00
 Phone: +81 335 606 061 
United Kingdom(European Support Center) Email: eurotsc@cincom.com09:00 - 17:00
 Phone: +44 162 854 2200(excluding English public holidays)
New ZealandEmail:level1@cincom.com08:30 - 17:00
 Phone: +61 288 751 400 
 + 1 800 022 871 
North America/Sourth AmericaEmail:helpna@cincom.com08:30 - 17:00
 Phone: +513 612 2720 or 
 +1 800 727 3525  
*Note Normal Support Hours are Business Hours, Monday - Friday unless otherwise indicated. Email sent when offices are closed will normally be responded to the next business day.
To report a support request by e-mail, please complete the Support Request Form .
If you have comments on the Cincom Support pages, or if you have questions about support, please contact supportweb@cincom.com.