For over 50 years, Cincom has served our valued customers, worldwide by providing support and service. We take customer service seriously, as what we learn from working with our customers is often the best source for the continuous improvements we make to our products. It’s an ongoing process to meet new challenges by improving operational and system performance. Our entire organization is committed to providing you with optimal customer support services that will enable you to derive the most value and satisfaction from our products.
Customers can submit support issues through the self-service portals(user ID and password required):
- SupportWeb (SupportWeb.Cincom.com)
Local email and phone numbers are available as a support channel and are listed in 'How to Contact Support' section below.
For USA customers, please call (+1 from outside the USA if out of local business hours) 1-800-727-3525 for Severity 1 Critical issues.
For customers outside of the USA, call your local support office in addition to submitting a case via SupportWeb, or email.
How to Contact Support
| Location |
Support Contact |
Normal Support Hours* |
| Australia | Email: level1@cincom.com | 08:30 - 17:00 (AEDT/AEST) |
| | phone: +61 288 751 400 | (excluding NSW public holidays) |
| | +61 1 800 022 871 | |
| France | Email:helpfra@cincom.com | 09:00 - 18:00 (CET) |
| | phone: +33 1 53 61 7100 | |
| India | Email:helpna@cincom.com | 08:30 - 17:00 (EST) |
| | Phone : +1 513 612 2720 | |
| Italy | Email:tscitalia@cincom.com | 9:00 - 13:00 and 14:00 - 18:00 (CET) |
| | Phone: +39 011 515 4711 | |
| Japan | Email:JapanSupport@cincom.com | 09:00 - 17:00 (JST) |
| | Phone: +81 3 4530 9775 | |
| United Kingdom(European Support Center) | Email: eurotsc@cincom.com | 09:00 - 17:00 (GMT) |
| | Phone: +44 162 854 2200 | (excluding English public holidays) |
| New Zealand | Email:level1@cincom.com | 08:30 - 17:00 (AEDT/AEST) |
| | Phone: +61 288 751 400 | (excluding NSW public holidays) |
| | +61 1 800 022 871 | |
| North America | Email:helpna@cincom.com | 08:30 - 17:00 (EST/ACT) |
| | Phone: +1 513 612 2720 or | |
| | +1 800 727 3525 | |
| South America/ | Email:helpSA@cincom.com | 08:30 - 17:00 (BRT) |
| Cincom Systems Para Computadores Ltda | | |