Welcome to Cincom SupportWeb®

Global Support COVID-19 Information

For over 50 years, Cincom has served our valued customers, worldwide by providing support and service. During this unprecedented COVID-19 crisis, Cincom is staffed and prepared to continue to provide support as we always have to enable our customers to continue utilising their Cincom solution for their customers.

During this crisis we would like to reinforce to our customers to please submit support issues either via SupportWeb (SupportWeb.Cincom.com) or your local support email address as per the customer support guide. Please call (+1 from outside the USA if out of local business hours) 1-800-727-3525 for Severity 1 Critical issues or your local support office in addition to submitting a case via SupportWeb or email.

Given the current circumstances, there may be a slightly delayed response. We appreciate your patience and your business with Cincom. Please continue to monitor this site for any updates to the support arrangements.

How to Contact Support

Location Support Contact Normal Support Hours*
AustraliaEmail:  level1@cincom.com08:30 - 17:00 (AEDT/AEST)
 phone: +61 288 751 400(excluding NSW public holidays)
 +61 1 800 022 871 
FranceEmail:helpfra@cincom.com09:00 - 18:00 (CET)
 phone: +33 1 53 61 7100 
IndiaEmail:helpna@cincom.com08:30 - 17:00 (EST)
 Phone : +1 513 612 2720 
ItalyEmail:tscitalia@cincom.com9:00 - 13:00 and 14:00 - 18:00 (CET)
 Phone: +39 011 515 4711 
JapanEmail:helpdesk@cincom.co.jp09:00 - 17:00 (JST)
 Phone: +81 3 4530 9775 
United Kingdom(European Support Center) Email: eurotsc@cincom.com09:00 - 17:00 (GMT)
 Phone: +44 162 854 2200(excluding English public holidays)
New ZealandEmail:level1@cincom.com08:30 - 17:00 (AEDT/AEST)
 Phone: +61 288 751 400(excluding NSW public holidays)
 +61 1 800 022 871 
North AmericaEmail:helpna@cincom.com08:30 - 17:00 (EST/ACT)
 Phone: +513 612 2720 or 
 +1 800 727 3525  
South America/Email:helpSA@cincom.com08:30 - 17:00 (BRT)
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