For over 50 years, Cincom has served our valued customers, worldwide by providing support and service. During this unprecedented COVID-19 crisis, Cincom is staffed and prepared to continue to provide support as we always have to enable our customers to continue utilising their Cincom solution for their customers.
During this crisis we would like to reinforce to our customers to please submit support issues either via SupportWeb (SupportWeb.Cincom.com),
CPQSync Customer Community (cincom.force.com/syncportal),
CPQSync Partner Portal (cincom.force.com/cincomteamsync)
or your local support email address as per the customer support guide. For USA customers, please call (+1 from outside the USA if out of local business hours) 1-800-727-3525 for Severity 1 Critical issues.
For customers outside of the USA, call your local support office in addition to submitting a case via SupportWeb, CPQSync Customer Community, CPQSync Partner Portal or email.
Given the current circumstances, there may be a slightly delayed response. We appreciate your patience and your business with Cincom.
Please continue to monitor this site for any updates to the support arrangements.
How to Contact Support
| Product |
Support Contact |
Normal Support Hours* |
| CPQSync | Email:support@cincom.com | 08:30 - 20:00 (EST/ACT) |
| | Phone: +1 513 612 2720 or | |
| | +1 800 727 3525 | |
| Location |
Support Contact |
Normal Support Hours* |
| Australia | Email: level1@cincom.com | 08:30 - 17:00 (AEDT/AEST) |
| | phone: +61 288 751 400 | (excluding NSW public holidays) |
| | +61 1 800 022 871 | |
| France | Email:helpfra@cincom.com | 09:00 - 18:00 (CET) |
| | phone: +33 1 53 61 7100 | |
| India | Email:helpna@cincom.com | 08:30 - 17:00 (EST) |
| | Phone : +1 513 612 2720 | |
| Italy | Email:tscitalia@cincom.com | 9:00 - 13:00 and 14:00 - 18:00 (CET) |
| | Phone: +39 011 515 4711 | |
| Japan | Email:helpdesk@cincom.co.jp | 09:00 - 17:00 (JST) |
| | Phone: +81 3 4530 9775 | |
| United Kingdom(European Support Center) | Email: eurotsc@cincom.com | 09:00 - 17:00 (GMT) |
| | Phone: +44 162 854 2200 | (excluding English public holidays) |
| New Zealand | Email:level1@cincom.com | 08:30 - 17:00 (AEDT/AEST) |
| | Phone: +61 288 751 400 | (excluding NSW public holidays) |
| | +61 1 800 022 871 | |
| North America | Email:helpna@cincom.com | 08:30 - 17:00 (EST/ACT) |
| | Phone: +1 513 612 2720 or | |
| | +1 800 727 3525 | |
| South America/ | Email:helpSA@cincom.com | 08:30 - 17:00 (BRT) |
| Cincom Systems Para Computadores Ltda | | |