For over 50 years, Cincom has served our valued customers, worldwide by providing support and service. We take customer service seriously, as what we learn from working with our customers is often the best source for the continuous improvements we make to our products. It’s an ongoing process to meet new challenges by improving operational and system performance. Our entire organization is committed to providing you with optimal customer support services that will enable you to derive the most value and satisfaction from our products.
Customers can submit support issues through the self-service portals(user ID and password required):
- SupportWeb (SupportWeb.Cincom.com)
Local email and phone numbers are available as a support channel and are listed in 'How to Contact Support' section below.
For USA customers, please call (+1 from outside the USA if out of local business hours) 1-800-727-3525 for Severity 1 Critical issues.
For customers outside of the USA, call your local support office in addition to submitting a case via SupportWeb, or email.
How to Contact Support
| Location |
Products |
Support Contact |
Normal Support Hours* |
| Australia | All Products | Email: level1@cincom.com | 08:30 - 17:00 AEST (GMT + 10) |
| | | phone: +1 513 612 2720 |
| France | All Products | Email:helpfra@cincom.com | 09:00 - 18:00 (GMT + 2) |
| | | phone: +33 1 53 61 7100 | |
| Israel | All Products | Email:suptau@post.tau.ac.il | 08:00 - 18:00 (GMT + 3) |
| | | Phone : +97 236 408 053 | |
| India | All Products | Email:helpna@cincom.com | 08:30 - 17:00 (GMT - 4) |
| | | Phone : +1 513 612 2720 | |
| Italy | All Products | Email:tscitalia@cincom.com | 9:00 - 13:00 and 14:00 - 18:00 (GMT + 2) |
| | | Phone: +39 011 515 4711 | |
| Japan | All Products | Email:JapanSupport@cincom.com | 09:00 - 17:00 (JST) (GMT + 9) |
| | | Phone: +81 3 4530 9775 | |
| United Kingdom(European Support Center) | All Products | Email: eurotsc@cincom.com | 09:00 - 17:00 BST (GMT + 1) |
| | | Phone: +44 162 854 2200 | (excluding English public holidays) |
| New Zealand | All Products | Email:level1@cincom.com | 08:30 - 17:00 (GMT + 12) |
| | | Phone: +1 513 612 2720 | (excluding NSW public holidays) |
| North America | Hosted Products: | Email:support@cincom.com | 08:30 - 17:00 (EST) (GMT - 4) |
| | CPQ SaaS,Eloquence 5.x | Phone: +1 800 727 3525 | |
| | All Other Products | Email:helpna@cincom.com | 08:30 - 17:00 (EST) (GMT - 4) |
| | | +1 513 612 2720 | |
| | | +1 800 727 3525 | |
| South America/ | All Products | Email:helpSA@cincom.com | |
| Cincom Systems Para Computadores Ltda | | | |