Local Customer Support Information


Effective Date: October 2024

Location Support Contact Normal Support Hours*
AustraliaEmail:  support@cincom.com08:30 - 17:00 AEST (GMT + 10)
FranceEmail:helpfra@cincom.com09:00 - 18:00 (GMT + 2)
 phone: +33 1 53 61 7100 
ItalyEmail:tscitalia@cincom.com9:00 - 13:00 and 14:00 - 18:00 (GMT + 2)
 Phone: +39 011 515 4711 
JapanEmail:JapanSupport@cincom.com09:00 - 17:00 (JST) (GMT + 9)
 Phone: +81 3 4530 9775 
United Kingdom(European Support Center) Email: eurotsc@cincom.com09:00 - 17:00 BST (GMT + 1)
 Phone: +44 162 854 2200 
North America & All other locationsEmail:helpna@cincom.com08:30 - 17:00 (EST) (GMT - 4)
 Phone: +1 513 612 2720  
 +1 800 727 3525 
*Note Normal Support Hours are Business Hours, Monday - Friday unless otherwise indicated. Email sent when offices are closed will normally be responded to the next business day.
To report a support request by e-mail, please complete the Support Request Form .
If you have comments on the Cincom Support pages, or if you have questions about support, please contact supportweb@cincom.com.