Effective Date: July 2023
For countries not mentioned in the table below, please call the European Support Center in the UK.
Location | Products | Support Contact | Normal Support Hours* |
---|---|---|---|
Australia | All Products | Email: level1@cincom.com | 08:30 - 17:00 AEST (GMT + 10) |
phone: +61 288 751 400 | |||
+1 800 022 871 | |||
France | All Products | Email:helpfra@cincom.com | 09:00 - 18:00 (GMT + 2) |
phone: +33 1 53 61 7100 | |||
Israel | All Products | Email:suptau@post.tau.ac.il | 08:00 - 18:00 (GMT + 3) |
Phone : +97 236 408 053 | |||
India | All Products | Email:helpna@cincom.com | 08:30 - 17:00 (GMT - 4) |
Phone : +1 513 612 2720 | |||
Italy | All Products | Email:tscitalia@cincom.com | 9:00 - 13:00 and 14:00 - 18:00 (GMT + 2) |
Phone: +39 011 515 4711 | |||
Japan | All Products | Email:JapanSupport@cincom.com | 09:00 - 17:00 (JST) (GMT + 9) |
Phone: +81 3 4530 9775 | |||
United Kingdom(European Support Center) | All Products | Email: eurotsc@cincom.com | 09:00 - 17:00 BST (GMT + 1) |
Phone: +44 162 854 2200 | (excluding English public holidays) | ||
New Zealand | All Products | Email:level1@cincom.com | 08:30 - 17:00 (GMT + 12) |
Phone: +61 288 751 400 | (excluding NSW public holidays) | ||
+61 1 800 022 871 | |||
North America | Hosted Products: | Email:support@cincom.com | 08:30 - 17:00 (EST) (GMT - 4) |
CPQ SaaS,Eloquence 5.x | Phone: +1 800 727 3525 | ||
All Other Products | Email:helpna@cincom.com | 08:30 - 17:00 (EST) (GMT - 4) | |
+1 513 612 2720 | |||
+1 800 727 3525 | |||
South America/ | All Products | Email:helpSA@cincom.com | |
Cincom Systems Para Computadores Ltda |