Local Customer Support Information


Effective Date: July 2023
For countries not mentioned in the table below, please call the European Support Center in the UK.

Location Products Support Contact Normal Support Hours*
AustraliaAll ProductsEmail:  level1@cincom.com08:30 - 17:00 AEST (GMT + 10)
  phone: +61 288 751 400
  +1 800 022 871 
FranceAll ProductsEmail:helpfra@cincom.com09:00 - 18:00 (GMT + 2)
  phone: +33 1 53 61 7100 
IsraelAll ProductsEmail:suptau@post.tau.ac.il08:00 - 18:00 (GMT + 3)
  Phone : +97 236 408 053 
IndiaAll ProductsEmail:helpna@cincom.com08:30 - 17:00 (GMT - 4)
  Phone : +1 513 612 2720 
ItalyAll ProductsEmail:tscitalia@cincom.com9:00 - 13:00 and 14:00 - 18:00 (GMT + 2)
  Phone: +39 011 515 4711 
JapanAll ProductsEmail:JapanSupport@cincom.com09:00 - 17:00 (JST) (GMT + 9)
  Phone: +81 3 4530 9775 
United Kingdom(European Support Center) All ProductsEmail: eurotsc@cincom.com09:00 - 17:00 BST (GMT + 1)
  Phone: +44 162 854 2200(excluding English public holidays)
New ZealandAll ProductsEmail:level1@cincom.com08:30 - 17:00 (GMT + 12)
  Phone: +61 288 751 400(excluding NSW public holidays)
  +61 1 800 022 871 
North AmericaHosted Products: Email:support@cincom.com08:30 - 17:00 (EST) (GMT - 4)
 CPQ SaaS,Eloquence 5.xPhone: +1 800 727 3525  
 All Other ProductsEmail:helpna@cincom.com 08:30 - 17:00 (EST) (GMT - 4)
  +1 513 612 2720 
  +1 800 727 3525  
South America/All ProductsEmail:helpSA@cincom.com 
Cincom Systems Para Computadores Ltda   
*Note Normal Support Hours are Business Hours, Monday - Friday unless otherwise indicated. Email sent when offices are closed will normally be responded to the next business day.
To report a support request by e-mail, please complete the Support Request Form .
If you have comments on the Cincom Support pages, or if you have questions about support, please contact supportweb@cincom.com.