Effective Date: July 2023
For countries not mentioned in the table below, please call the European Support Center in the UK.
| Location | Products | Support Contact | Normal Support Hours* |
|---|---|---|---|
| Australia | All Products | Email: level1@cincom.com | 08:30 - 17:00 AEST (GMT + 10) |
| phone: +61 288 751 400 | |||
| +1 800 022 871 | |||
| France | All Products | Email:helpfra@cincom.com | 09:00 - 18:00 (GMT + 2) |
| phone: +33 1 53 61 7100 | |||
| Israel | All Products | Email:suptau@post.tau.ac.il | 08:00 - 18:00 (GMT + 3) |
| Phone : +97 236 408 053 | |||
| India | All Products | Email:helpna@cincom.com | 08:30 - 17:00 (GMT - 4) |
| Phone : +1 513 612 2720 | |||
| Italy | All Products | Email:tscitalia@cincom.com | 9:00 - 13:00 and 14:00 - 18:00 (GMT + 2) |
| Phone: +39 011 515 4711 | |||
| Japan | All Products | Email:JapanSupport@cincom.com | 09:00 - 17:00 (JST) (GMT + 9) |
| Phone: +81 3 4530 9775 | |||
| United Kingdom(European Support Center) | All Products | Email: eurotsc@cincom.com | 09:00 - 17:00 BST (GMT + 1) |
| Phone: +44 162 854 2200 | (excluding English public holidays) | ||
| New Zealand | All Products | Email:level1@cincom.com | 08:30 - 17:00 (GMT + 12) |
| Phone: +61 288 751 400 | (excluding NSW public holidays) | ||
| +61 1 800 022 871 | |||
| North America | Hosted Products: | Email:support@cincom.com | 08:30 - 17:00 (EST) (GMT - 4) |
| CPQ SaaS,Eloquence 5.x | Phone: +1 800 727 3525 | ||
| All Other Products | Email:helpna@cincom.com | 08:30 - 17:00 (EST) (GMT - 4) | |
| +1 513 612 2720 | |||
| +1 800 727 3525 | |||
| South America/ | All Products | Email:helpSA@cincom.com | |
| Cincom Systems Para Computadores Ltda |